Eighty percent of SaaS failure modes live in the same four areas. We bring our defaults — battle-tested in production — so you don’t debug them at 3am.
OIDC, SSO, SCIM and role inheritance from day one.
Idempotent, audit-logged, replayable.
Every state change attributable; nothing silently mutates.
Queues, retries, dead-letter, and a UI for ops to see them.
A working multi-tenant SaaS in your AWS or GCP account by week six. Not a prototype — the same code you’ll be billing customers on.
Postgres schema with row-level security, tenant isolation tested at the query layer, soft-delete and audit columns on every entity.
Internal-only React app for support staff: impersonation, billing override, feature-flag per tenant, audit log search.
Signed, retried, replayable webhooks customers can subscribe to. UI for them to inspect deliveries and re-fire failures.
Transactional + product emails with React-Email templates, click tracking that respects DNT, bounce handling and unsubscribe.
Public uptime page wired to your real SLOs. Incident history, planned maintenance, RSS — not theater.
Scripts to clone a tenant for support reproductions, to merge tenants on consolidation, to export everything on cancellation.
From “first ten customers” to “fifty enterprise tenants.” Same defaults, different intensity.
A predictable cadence built around the boring milestones that actually matter — auth, billing, audit, async.
Architecture sprint: tenancy strategy, data model, auth choice, billing approach. Output: a written brief and a populated repo.
Identity, RBAC, SSO scaffolding, Stripe wiring with idempotency. Internal admin console wired enough to onboard a tenant by hand.
Background workers, dead-letter handling, audit log with searchable UI. The first real customer flow ships end-to-end.
Production is live and instrumented. From here we add the differentiated product on top of a stable core, on a two-week cadence.
If something isn’t answered here, ask in your intro email — we keep this list short on purpose.
Yes. We have strong defaults but no dogma. If you’re already on Rails or Django or NestJS, we extend it. We’ll only push back when the existing choice will make a specific milestone materially harder.
Usually no. Single-region with a clean read-replica story covers the first two years for most B2B SaaS. We make multi-region a planned migration, not a default — the cost is real.
Out of scope for this service. We focus on the application — the side of the product behind the login wall. UX & Design (07) covers marketing surfaces if you need them.
Doable on the Enterprise tier. Add 4–6 weeks to the timeline for evidence collection and control implementation. We’ve taken three clients through SOC 2 + HIPAA in parallel.
Send a paragraph about the problem. We’ll come back inside 48 hours with a written take — team shape, cost envelope, riskiest assumptions.